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Shipping
Shipping and Delivery

1. My order is late. What should I do?

Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can track your order under My Order in the My Account section. We’ll keep you posted about any delays by SMS or email. To raise a complaint, click here.

2. I missed my delivery. What happens now?

We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. If it doesn’t work out the first time, we’ll try delivering it up to 2-3 times to make sure your package is in your hands soon. We know just how important it is to you.

3. The order status says Delivered, but I haven’t received my order.

We only update the delivery status when an order has successfully been delivered. If you haven’t received the delivery, please click here to raise a complaint.

4. Can I choose a specific date and time for delivery?

Unfortunately, you can’t choose a specific date and time for delivery on Tata CLiQ right now. But soon, maybe.

5. Can I choose a specific time & date for collecting a CLiQ & PiQ order from the store?

The collection window for a CLiQ & PiQ order is 7 days. The collection window starts from the day the order is made available in store.

6. When will I get my order if it says Out for Delivery?

When the order status reads Out for Delivery, it means that we’re trying to get it delivered to you on the same day. We’ll also keep you posted via SMS.

7. Will I be charged a shipping fee?

Tata CLiQ charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment. This shipping fee is non-refundable in case the product is returned. However, the shipping fee will be refunded in case the brand/seller cancels the order, or if you cancel the order before the brand/seller processes it.

8. What should I do if my order is confirmed but hasn't been shipped yet?

Our brand partners usually ship the product within 2 business days once the order is placed, so that it reaches you in time. In case your order hasn't been shipped within this time, please click here to reach out to us.

9. Can I accept the shipment after opening and checking the contents inside?

This is not possible as per our policy. However, once you accept the order, you can return it or get in touch with us in case you have any concerns.

10. My order has reached the nearest delivery hub, but isn't it out for delivery yet. Why?

You can be rest assured that our logistics partner will make sure that your order reaches you by the delivery date. You'll receive an SMS once your shipment is out for delivery.

11. Why can't I track my order even though it has been shipped?

Our logistics partners usually take up to 24-48 hours to activate the tracking code for an order once it's shipped. Please check back in a while.

12. How will my order be delivered?

All orders are shipped by brands/sellers, through logistics companies, who will deliver your order to your doorstep. If you have opted for the CLiQ & PiQ option, you can also collect your order from the store.

13. Why did I receive only part of my order?

"This could be because: a) you have a single order with many items that could have been shipped separately; b) you only have a single item order.

14. I paid for an Express Delivery, but my order didn't reach in the promised time. Now what?

We will refund the charges, if applied, to your back account.

15. Can products from different brands/sellers to be delivered together?

No. Our brand/seller partners may be located in different locations. Since we want your order to reach you at the earliest, we ship them separately.

16. What happens if my order remains undelivered?

We will attempt delivery multiple times. If your order remains undelivered, we will initiate a refund.

17. I got a call from the logistics partner asking me to collect my order. What should I do?

This happens only in cases where the PIN code is out of the delivery network area. Please do collect your order if you can. If this isn't possible, the order will be cancelled and we will initiate a full refund.

18. Will the logistics partner call me before delivering my order?

No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order here.

19. I was asked to pay an excess amount by the logistics company. What should I do?

If you are being asked to pay more than the COD amount on your invoice, please don't accept the order. We will investigate the matter and either deliver your order again, or issue a full refund.

20. Do I get option to check the content of package before accepting the delivery?

Sorry, but we don’t have open delivery option. Please write to us In case you face any issue after accepting the package

21. Can I pay by card upon delivery?

Yes you can, as long as this facility is provided by our logistics parntner at your PIN code.