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 Frequently Asked Questions

1. What are the delivery modes available at Tata CLiQ??

Tata CLiQ offers you 3 delivery modes:

Standard Delivery: Delivered in 8-9 business days

Express Delivery: Delivered in 1-2 business days

CLiQ & PIQ: Order online & collect from store in 1-2 business days.

The delivery options available to you will depend on the pincode you enter. This is also dependent on the product you choose to buy and the seller.

2. How can I find out if Tata CliQ delivers to my address?

When you enter your PIN code while placing your order, we’ll instantly tell you about whether we can deliver to the location you want. And no, we don’t ship to Narnia and Neverland. At least not for now.

3. How do I know which stores offer the CLiQ n PIQ service?

The CLiQ n PIQ delivery option will pop up if the product you want to buy is listed for the service. Once you type in your pincode, you’ll find a list of stores that you can choose to PIQ up your order from.

4. How can I find out about the delivery charges?

We have an army of delivery folks who work very hard to get your package to you. They’re prompt, they’re reliable, they’re awesome. So, in the unlikely event that you do have to pay a delivery charge, you’ll find out about it when you check out. And our awesome logistics team will deliver it to you.

5. You seem to have some really cool sellers here but will they ship to the area I live in?

Whether a seller can ship to your area or not really depends upon the seller’s capability to service your area through self or partner networks, and legal restrictions, if any. Sellers may choose to not service certain areas based on their business policies or discretion. They know their job far better than we do, so we let them take the call.

6. When will my order arrive? I can hardly wait!

Trust us, we are just as keen to see your package reach you ASAP. We’ll send you the estimated delivery time of your order as part of the order acknowledgement email and SMS.

Want to keep tabs on your package? Use the tracking number sent to you! Just click on the ‘Track Order’ tab at the top corner of the webpage and stalk away.

If you’re logged in to your account, just click on ‘Track Order’ and select the product. We’ll show you the order status right away.

Lost your tracking number? It happens. Log in to your account and go to ‘Order History’ or ‘Track Order’ directly. We’ll show you the complete history and the order status for every order.

7. Why does the delivery time vary from seller to seller?

Why, indeed. The delivery time depends upon the availability of that product, and the handling time for the seller and courier partner. We’ll show you the estimated delivery time on the product page, right after you enter your PIN Code.

8. My order is late. What do you have to say about this?

Oops! We put our best people up to the task to make sure your order reaches you on time, or sooner. Alas, it wasn’t meant to be. Sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can keep tracking your order (instead of your ex) by logging in, going to ‘Order History’ and selecting the particular order. We’ll keep you posted about any delays by SMS or email. Want to know more? Get in touch with us right here.

9. Just realised I won’t be around to receive my package. How can I reschedule my delivery?

Sorry! But once the clock’s been set, you can’t reschedule a delivery. Try and meet us half way?

10. I missed my delivery. What happens now?

It’s not the end of the world. We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. We work hard to make every delivery happen on time. And we don’t give up easily. If it doesn’t work out the first time, we’ll try delivering it up to three times to make sure your package is in your hands soon. We know just how important it is to you.

11. Do you deliver internationally?

We don’t deliver internationally at the moment. Maybe in the future, though. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.

12. The order status says ‘Delivered’ but I haven’t received my order. Explain?

Really? We only update the delivery status when an order has successfully been delivered. If you find any part of your order missing in the package, or if you haven’t received the delivery, don’t stop to think before giving us a shout-out.

13. Can I request different items from my cart to be delivered separately?

This is an interesting conundrum you present, for which we don’t have an answer just yet. But right now, we can’t ship different products in the same cart to separate addresses. Here’s hoping we can make this happen for you soon.

14. My schedule is chock-a-block. Can I choose a specific date and time for delivery?

We always show you the estimated delivery date for all the items in your shopping cart. We advise you to place your order keeping in mind when it will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on Tata CliQ right now. But soon, maybe.

15. Can I choose a specific time & date for collecting the parcel from the store?

The collection window for a Click & Collect order varies from seller to seller. This ranges from 2 to 7 days. Currently most of the sellers offer a 7 day window. The collection window starts from the day the order is in ready for collection status.

16. When can I get my order if it says ‘Out-for-delivery’?

You can start celebrating already! When the order status says ‘Out-for-delivery’, it means that things are in full swing and we’re trying to get it delivered to you on the same day. We’ll also keep you posted via SMS.

Shipping Charges

TATA CLiQ charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment.

This shipping fee is non-refundable in case the product is returned.  However, the shipping fee will be refunded in case the seller/brand cancels the order, or if the customer cancels the order before it is shipped.