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Returns and Refunds

Frequently Asked Questions:

1. How can I initiate a return?

It’s simpler than you think. Here’s how:
● Go to ‘Order History’ and select the item(s) you want to return.
● Click on the ‘Return’ option below the item.
● Select your reason for returning the item and confirm your return request.
● You can also initiate a return by calling or emailing us at hello@TataCliQ.com You will have to share your order number (the one from your confirmation email or SMS) with us, along with the reason behind your return.

2. What is the time-period within which I can return a product?

For apparel and other non-electronic products, initiate the return within 30 days of receiving the product. We can’t accept return requests after that, and we’d hate to let you down. For electronics and appliances, you can return the product within 7 days only in case of product received defective, damaged or not working when reviewed. In case of post usage defect, manufacturer warranty can be claimed through their authorized service center for assistance/fixing the product.

3. When are returns not possible?

We don’t want you to settle with something you don’t like. But there are certain products we can’t take back. Here are some of them:
• Innerwear, lingerie, socks, clothing freebies and swimsuits
• Perfumes, personal and beauty care products
• Products that have already been used or installed
• Products that have been tampered with or are missing serial numbers
• Personalized/engraved items
Heads up! We can only accept returns within the first 30 days (for non-electronic items) of you having received the product for the first time. So make sure you do it as soon as you can.
For complete details please refer to our returns policy.

4. What are self-courier returns?

If the pick-up facility is not available, we won’t be able to accept your return pick-up request, and we’ll have to request you to courier the package yourself. If this happens, all you have to do is share your airway bill details/copy with us, and we’ll reimburse you as per the returns policy after product is received and quality check is completed by our seller partners.
For self-courier returns, refer to the Return Policy for number of days within which the product has been returned to Tata CliQ partners.

5. How should I pack my product for the return?

There are a few steps you’ll have to follow: • Fill out and attach the ‘Returns Form’ that we sent you along with the product. • Select a reason code from the list in the form. • Enclose the form along with the product(s), in their original condition, as part of the return package. Remember, we can’t refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don’t forget to retain a proof of the postage until we send you a confirmation of ‘self-courier’.
To find out all you need to know about returns, refer to our ‘Returns Policy’ here*
The product code is mentioned on the barcode label stuck on the product tag.

6. Can I get a replacement for the product I’ve ordered?

Unfortunately, we can’t replace products that you’ve already ordered. On the bright side, you can request a return and place a separate order for the new product(s) you want to order. We’ll help you along the way.

7. Can I return a part of my order?

You sure can! Just select the product(s) you want to return from your order and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (Example: “Buy one get one free”, free gifts, etc.).

8. When I’m returning a product, do I have to return the free gift that I got with it as well?

We’re sad to watch you let it go, but yes, you have to. Any freebies that you got with a product will also need to be returned along with the original product.

9. The free gift I’ve received is damaged/not working. What should I do?

We’ll make it up to you. All you have to do is get in touch with us and we’ll send you another gift right away.

10. Is it possible to return software?

It sure is! Check out our return details here.

11. What is the pick-up process for the return of a product?

Once you’ve made a return request with us, it generally takes about 24-48 hours to process your return request. If your request is accepted, a pick-up will be arranged in 7-8 days, depending on your location.

12. Can I cancel my return request and choose to keep the product?

Sorry, but you can’t ‘cancel’ a return request you’ve already made. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product. That’s all it takes.

13. Within how many days to I need to self-courier a product that I want to return?

Find out all that you need to know about returning a product from our Returns Policy.

14. Within how many days can I initiate a return?

Find out all that you need to know about returning a product from our Returns Policy.

15. When are refunds possible?

As long as you initiate the cancellation or return of products according to the terms of ‘Returns’ or ‘Cancellation’ in the ‘Terms and Conditions of Sale’, your refund is good to go.
If an order or part order has been successfully cancelled, we will refund the full amount, along with any taxes or shipping charges. You might have to pay a certain charge in the case of COD orders that you have returned. We’ll have to deduct that amount from your total refund. Your refund will be on its way as soon as we’ve received your product and it has passed the necessary quality checks.

16. What is the mode of payment for refunds?

We will refund the amount to the account you used to place the original order. We work on the double to make this happen quickly. Once an order has been cancelled or a return has been received, we try and get the refund to you in around 2-4 business days.
Your refund will be in the form of Wire Transfer ( NEFT ) to your bank account in around 3-4 business days.

17. What do I need to do for a wire-transfer of the refunded amount?

Please send the below details to Refunds@tatacliq.com
Name
Bank Name
Branch Name
Account Number
IFSC Code
Refunds cannot be processed to third-party accounts. This means that the name on your Tata CliQ account and your bank account must match. So make sure you give us the right bank account details!

18. Can I change the mode of payment for my refund?

Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, you will be refunded by cheque. If the transaction fails, we’ll get in touch with you for your alternate bank account details. Once we get those, we’ll make sure that the transfer is completed successfully.

19. How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 7-9 working days, depending on your bank of transaction.

20. I still haven’t got my refund. Why?

We always keep our word. So if we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. Sometimes, we face technical difficulties that can delay payment transfers. If the wait seems too long, contact us for support.