● Go to My Orders and select the item(s) you want to return.
● Click on the Return option below the item.
● Select your reason for returning the item and confirm your return request.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.
Please refer the table below.
Returns are not possible in cases where the seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after 30 days from the date of delivery for non-electronic items and 7 days for electronic products on Tata CLiQ. On Tata CLiQ Luxury, we cannot accept returns after 10 days from the date of delivery.
If you’ve shopped on Tata CLiQ, here are some products we can’t take back at all:
• Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons.
• Perfumes, personal and beauty care products, as mandated by the seller.
• Products that have already been used or installed, as mandated by the seller
• Products that have been tampered with or are missing serial numbers, as mandated by the seller.
• Personalised/engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy.
If you’ve shopped on Tata CLiQ Luxury, click here to see to see our guarantee and warranty page.
"If the pick-up facility is not available at the PIN code where you stay, we regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill (AWB) with us, and we’ll reimburse you as per the returns policy, after we receive the product and a quality check is completed by our brand/seller partner.
For self-courier returns, refer to the Return Policy for number of days within which the product has been returned. "
"Enclose the product(s), in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags/labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch (the slip/air way bill provided by the logistics company) at email@example.com.
To find out all you need to know about returns, refer to our Returns Policy here
Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.
Yes you can. Just select the product(s) you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (for example: Buy one get one free combos, free gifts, etc.).
Yes. Any freebies/gifts that you received will need to be returned along with the original product.
Please get in touch with us and we will resolve it for you.
Once you’ve made a return request with us, a pick-up will be arranged in 2-3 working days, in the case of apparel and accessories. In the case of electronics & Fine Jewellery products, a pick-up will be initiated after the return request has been approved.
Sorry, but you can’t ‘cancel’ a return request. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product.
"Ship the product(s) to us after you initiate a return request. Send your returns to the address mentioned on the invoice and email us proof of dispatch (the slip/air way bill provided by the logistics company) at firstname.lastname@example.org. "
Once the return request is approved, you will receive a SMS notification that contains the airway bill (AWB) number. You can use it to track your return on our logistics partner's website. .
It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.
It's unfortunate, but the reason for making the return does not comply with our policy.
If your order or a part of it does not match the product description, we'll look into it right away. You can initiate a return request though My Orders in the My Account section.
|Categories of product||Return timelines|
|Apparels (Excluding Inner wear & Night wear)||30 days from date of delivery|
|Inner wear & Night wear (Men)||15 days from the date of delivery |
Note: Briefs, Trunks, Boxers, Nightwear & Swimwear - Can be returned only in case wrong / damaged product is received
|Inner wear & Night wear (Women)||15 days from the date of delivery |
Note: Lingerie - Panties, shapewear, bra sets & Swimwear - Can be returned only in case wrong / damaged product is received.
Swimwear can be returned if hygiene tags are intact
|30 days from the date of delivery |
Sleepwear and robes ( this includes shorts, pyjama sets, baby dolls, bathrobes , capris, gowns etc)
|Footwear||30 days from date of delivery|
|Bags & Belts||30 days from date of delivery|
|Watches||15 days from date of delivery|
|Fashion Jewellery||15 days from date of delivery|
|Electronics (Excluding Appliance)||7 days from the date of delivery|
|Electronics (Appliance) |
1. Air Conditioners
2. LED TV
6. Washing and Drying
Note: For products that does not require installation return window will start from date of delivery)
|7 days from the date of installation.|
|Smart wactches||7 days from the date of delivery|
As long as you initiate the cancellation or return of products according to the terms of our Returns or Cancellation policy mentioned under our Terms and Conditions of Sale, your refund is good to go. If all or part of an order has been successfully cancelled, we will refund the full amount, along with any taxes or shipping charges. Shipping charges, if applied, will be deducted from your total refund when you have returned the product. Your refund will be processed as soon as we receive your product and it passes the necessary quality checks.
All refunds are credited back to the account/card used to place the original order in case of prepaid orders. If you have placed a COD order, we will transfer the money via NEFT to your bank account.
"Please send the details (below) to Refunds@tatacliq.com
Refunds cannot be processed to third-party accounts. This means that the name on your Tata CLiQ account and your bank account must match. So make sure you give us the right bank account details."
Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, we will transfer the money to the bank account, the details of which are provided by you at the time of initiating your return.
You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.
If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.
Please email us a copy of your proof of dispatch, along with your bank account details, to email@example.com. We will initiate a refund. The maximum reimbursement amount is Rs 150 per kilo.