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Returns and Refunds
Returns
1. How can I initiate a return?

● Go to My Orders and select the item(s) you want to return.
● Click on the Return option below the item.
● Select your reason for returning the item and confirm your return request.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.

2. What is the time-period within which I can return a product?

Please refer the table below.

3. When are returns not possible?

Returns are not possible in cases where the seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after 30 days from the date of delivery for non-electronic items and 7 days for electronic products on Tata CLiQ. On Tata CLiQ Luxury, we cannot accept returns after 10 days from the date of delivery.
If you’ve shopped on Tata CLiQ, here are some products we can’t take back at all:
• Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons.
• Perfumes, personal and beauty care products, as mandated by the seller.
• Products that have already been used or installed, as mandated by the seller
• Products that have been tampered with or are missing serial numbers, as mandated by the seller.
• Personalised/engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy
If you’ve shopped on Tata CLiQ Luxury, click here to see to see our guarantee and warranty page.

4. Why can't you pick up my returns from my address?

"If the pick-up facility is not available at the PIN code where you stay, we regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill (AWB) with us, and we’ll reimburse you as per the returns policy, after we receive the product and a quality check is completed by our brand/seller partner.
For self-courier returns, refer to the Return Policy for number of days within which the product has been returned. "

5. How should I pack my product for the return?

"Enclose the product(s), in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags/labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch (the slip/air way bill provided by the logistics company) at pod@tatacliq.com.
To find out all you need to know about returns, refer to our Returns Policy here . * "

6.  Can I get a replacement for the product I’ve ordered?

Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.

7. Can I return a part of my order?

Yes you can. Just select the product(s) you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (for example: Buy one get one free combos, free gifts, etc.).

8. When I’m returning a product, do I have to return the free gift that I got with it as well?

Yes. Any freebies/gifts that you received will need to be returned along with the original product.

9. The free gift I’ve received is damaged/not working. What should I do?

Please get in touch with us and we will resolve it for you.

10. What is the pick-up process for the return of a product?

Once you’ve made a return request with us, a pick-up will be arranged in 2-3 working days, in the case of apparel and accessories. In the case of electronics & Fine Jewellery products, a pick-up will be initiated after the return request has been approved.

11. Can I cancel my return request and choose to keep the product?

Sorry, but you can’t ‘cancel’ a return request. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product.

12. Within how many days do I need to self-courier a product that I want to return?

"Ship the product(s) to us after you initiate a return request. Send your returns to the address mentioned on the invoice and email us proof of dispatch (the slip/air way bill provided by the logistics company) at pod@tatacliq.com. "

13. How do I track the status of a product I have returned?

Once the return request is approved, you will receive a SMS notification that contains the airway bill (AWB) number. You can use it to track your return on our logistics partner's website. .

14. I have received my order, but I can't see an option to initiate returns. What should I do?

It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.

15. Why has my return request been rejected?

It's unfortunate, but the reason for making the return does not comply with our policy.

16. This is not what I ordered. How do I replace it?

If your order or a part of it does not match the product description, we'll look into it right away. You can initiate a return request though My Orders in the My Account section.

Categories of product Return timelines
Apparels (Excluding Inner wear & Night wear) 30 days from date of delivery
Inner wear & Night wear (Men) 15 days from the date of delivery
Note: Briefs, Trunks, Boxers, Nightwear & Swimwear - Can be returned only in case wrong / damaged product is received
Inner wear & Night wear (Women) 15 days from the date of delivery
Note: Lingerie - Panties, shapewear, bra sets & Swimwear - Can be returned only in case wrong / damaged product is received.
Swimwear can be returned if hygiene tags are intact
30 days from the date of delivery
Sleepwear and robes ( this includes shorts, pyjama sets, baby dolls, bathrobes , capris, gowns etc)
Footwear 30 days from date of delivery 
Bags &  Belts 30 days from date of delivery
Watches 15 days from date of delivery
Fashion Jewellery 15 days from date of delivery
Electronics (Excluding Appliance) 7 days from the date of delivery
Electronics (Appliance)
1. Air Conditioners
2. LED TV
3. Microwaves
4. Purifiers
5. Refrigerators
6. Washing and Drying

Note: For products that does not require installation return window will start from date of delivery)
7 days from the date of installation.
Smart wactches 7 days from the date of delivery
Refunds
1. When are refunds possible?

As long as you initiate the cancellation or return of products according to the terms of our Returns or Cancellation policy mentioned under our Terms and Conditions of Sale, your refund is good to go. If all or part of an order has been successfully cancelled, we will refund the full amount, along with any taxes or shipping charges. Shipping charges, if applied, will be deducted from your total refund when you have returned the product. Your refund will be processed as soon as we receive your product and it passes the necessary quality checks.

2. What is the mode of payment for refunds?

All refunds are credited back to the account/card used to place the original order in case of prepaid orders. If you have placed a COD order, we will transfer the money via NEFT to your bank account.

3. What details do you need to wire-transfer the refunded amount?

"Please send the details (below) to Refunds@tatacliq.com
-Name
-Bank Name
-Branch Name
-Account Number
-IFSC Code
Refunds cannot be processed to third-party accounts. This means that the name on your Tata CLiQ account and your bank account must match. So make sure you give us the right bank account details."

4.  Can I change the mode of payment for my refund?

Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, we will transfer the money to the bank account, the details of which are provided by you at the time of initiating your return.

5.  How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.

6.  I still haven’t got my refund. Why?

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.

7.  I have not received a reimbursement for courier charges paid by me. What do I do?

Please email us a copy of your proof of dispatch, along with your bank account details, to pod@tatacliq.com. We will initiate a refund. The maximum reimbursement amount is Rs 150 per kilo.