MyGovThe first of the two hotlines was launched by the digital initiatives portal of the Indian government, dubbed MyGov. It was introduced in association with the Ministry of Health and Family Welfare, WhatsApp and MyGov itself. An automated information service, you can reach them directly by sending a simple text message to the number, +91-9013151515.
By messaging this number, users can either ask their own queries, or choose from the list on FAQs, which includes information on the total count of affected, cured and deceased individuals due to the pandemic in India. It is also a great way to receive authentic updates from verified government sources in terms of best healthcare practices, key symptoms to look out for, and how to access healthcare services in and around your area. At the same time, the FAQ section can also help you dissolve any misinformation or myths that you may already have heard, therefore resolving any such confusion.
WHOThe second helpline has been introduced as an automated news and updates service on WhatsApp by the World Health Organisation (WHO). It is particularly helpful and important if you have friends and families staying abroad. To access this service on WhatsApp, simply drop a message to +41-798931892.
Doing so brings up a full menu, from which you can learn about the latest numbers linked to the pandemic, along with steps and methods to keep yourself safe, or clarify any myths or unverified ‘cures’ you may have heard about. You can also access updated travel advice, and the most important news coverage from global publications. It also has a section for you to ask your question, and another window through which you can choose to donate to the global cause.
GOV.UKIf you have friends and family living in the UK, and are concerned about their situation, the British Government has also introduced a WhatsApp helpline called ‘GOV.UK’, which can be accessed by messaging on +44-7860064422.
Like MyGov and WHO’s services, GOV.UK is tailored to the British audience, its prevailing healthcare conditions and advisories for its citizens.