To make sure that you have a smooth and hassle-free experience, a request for installation is automatically made for you; the entire process, including installation, will be completed within 5 business days after the product has been delivered to you. You will also receive an SMS with details regarding your installation.
Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by authorised partners.
Please write to us with details, including those of the service centre, so that we can look into this.
Yes. We recommend that you wait for brand-authorised personnel to install your appliance and offer a demo, as the warranty will not be applicable otherwise.
No, installation is offered only on products which require a technician's intervention. Some products, like air purifiers, are plug-and-play and can be self-installed. You can view information on installation under the warranty section on the product page.
Installation charges differ from brand to brand. However, we do offer free standard installation on limited products (this will clearly be mentioned on the product page). In such cases, anything extra will be chargeable.
Please raise a return request immediately so that we can look into this. We will arrange for a visit from a brand-authorised technician to resolve the issue.
TVs, washing machines, refrigerators, ACs, microwaves, water purifiers, coolers, OTGs are considered large appliances.
Large appliances can only be returned within 7 days from the date of installation or 7 days from the date of delivery. We only accept returns if you have received the wrong product or if the product is damaged.
While most brands provide a wall mount with the TV, certain brands (and TV models) do not.. In such cases, the technician will provide the wall mount at an extra cost.
An extended warranty is similar to the manufacturer warranty and starts after the manufacturer warranty has ended. An extended warranty is provided by a third party.
12. I would like additional customised work done during the installation process. Who will bear the charges?
Any additional work you request during installation is chargeable. You will have to pay the amount directly to the technician. This may include charges for extra wires/pipes etc.
A seal is not mandatory for a warranty to be valid. The invoice you received along with the product can be used to claim the warranty as it contains the details of your purchase.
You can get warranty protection for your product even without a warranty card. Please use the invoice, which will serve as your warranty, at any brand-recognised authorised service centre.