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Installation & Warranty
Installation & Warranty
1. Should I call Tata CLiQ Care for installation once my product is delivered?

To make sure that you have a smooth and hassle-free experience, a request for installation is automatically made for you; the entire process, including installation, will be completed within 5 business days after the product has been delivered to you. You will also receive an SMS with details regarding your installation.

2. Will my product be installed by the brand or Tata CLiQ?

Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by authorised partners.

3. What should I do if a service centre denies my request to repair the product?

Please write to us with details, including those of the service centre, so that we can look into this.

4. Will my product warranty be affected if my appliance is installed by a local vendor?

Yes. We recommend that you wait for brand-authorised personnel to install your appliance and offer a demo, as the warranty will not be applicable otherwise.

5. Is installation offered on all products?

No, installation is offered only on products which require a technician's intervention. Some products, like air purifiers, are plug-and-play and can be self-installed. You can view information on installation under the warranty section on the product page.

6. Will I be charged for installation?

Installation charges differ from brand to brand. However, we do offer free standard installation on limited products (this will clearly be mentioned on the product page). In such cases, anything extra will be chargeable.

7. What if the appliance I received is defective?

Please raise a return request immediately so that we can look into this. We will arrange for a visit from a brand-authorised technician to resolve the issue.

8. What products are classified as large appliance?

TVs, washing machines, refrigerators, ACs, microwaves, water purifiers, coolers, OTGs are considered large appliances.

9. What is your return policy for large appliances?

Large appliances can only be returned within 7 days from the date of installation or 7 days from the date of delivery. We only accept returns if you have received the wrong product or if the product is damaged.

10. Will a wall mount be included in the box if I buy a TV?

While most brands provide a wall mount with the TV, certain brands (and TV models) do not.. In such cases, the technician will provide the wall mount at an extra cost.

11. Tell me more about the extended warranty.

An extended warranty is similar to the manufacturer warranty and starts after the manufacturer warranty has ended. An extended warranty is provided by a third party.

12. I would like additional customised work done during the installation process. Who will bear the charges?

Any additional work you request during installation is chargeable. You will have to pay the amount directly to the technician. This may include charges for extra wires/pipes etc.

13. There is no seal on the warranty card I received. How will I claim my warranty?

A seal is not mandatory for a warranty to be valid. The invoice you received along with the product can be used to claim the warranty as it contains the details of your purchase.

14. I lost my warranty card/I did not receive a warranty card. What should I do?

You can get warranty protection for your product even without a warranty card. Please use the invoice, which will serve as your warranty, at any brand-recognised authorised service centre.

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