Frequently Asked Questions:
These are your questions. These are our answers.Your Account
Yes. You need an account to be able to shop on Tata CLiQ. However, as a member you can enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site. Sign up is very easy, you can shop by simply entering your email ID and details when you place your order or login using your Google or Facebook accounts.
Sign up with your email ID and set a password that you’ll remember. Click Register after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign up using your Facebook or Google login credentials. Once you sign up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.
Click on Forgot your Password? Enter your registered email ID and click Reset Password.
To change the password for your Tata CLiQ account, follow these simple steps:
1. Log in to your Tata CLiQ account
2. Go to My Account › My Profile › Change password
3. Enter your old password
4. Enter your new password
5. Choose Save Changes
This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days. You may track your order through the My Orders section in My Account. You may also also track the order through our logistics partner's website using the Airway Bill (AWB) number provided to you once the product has been shipped.
You can track your order through the My Orders section in the My Account section whenever you like. Simply select the order you want to track and check its status. You may track your order even if you aren’t signed in - just click on the Track Orders tab on the Tata CLiQ homepage, enter your order reference number (the one in your order confirmation email and SMS) and your email ID into the relevant spaces, and check the order status.
Unfortunately, you can’t modify an order once it has been placed. However, we understand that you may change your mind. You can cancel an order after you’ve placed it. Make sure you do this before the seller has processed it and place a new order with the correct address. To cancel all or part of your order, visit My Orders in the My Account section, select the appropriate order and cancel the product(s) you don’t want anymore. Click here for more information .
Yes, you can. However, it must be changed before your order is confirmed. Please note that you will only be able to change the address if our logistics partners can deliver to the revised address.
You’ll get an email and SMS once the seller confirms your order. The email will give you details about your order, including the Order ID, and the information on the product(s) ordered.
Order Confirmed: This means your order has been confirmed and approved by the seller.
Order Placed/Processing: Your order is being processed by the seller and will be shipped right after.
Shipping Commenced: Your order is ready to be shipped to its destination.
In Transit: Your order is on its way – you will get it soon.
Shipment delivered: Your order was delivered to you.
Ready for Pickup: Your order is ready to be picked up from the store. (Applicable only for CLiQ& PiQ orders to be collected in-store).
Picked Up: This means that you’ve picked up your order from the store.
Not Picked Up: Looks like you haven’t picked your order up from the store yet.
This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days.
The information in My Orders is accurate and up to date. Our system is updated in real time; however, on rare occasions, updates from our logistics partner may be delayed. We will always send you an email and SMS notification when there is an update regarding your order.
If you feel that your package has been opened/tampered with, please don't accept delivery. Please raise a complaint
1. My order is late. What should I do?
Our team works hard to make sure your order reaches you on time, or sooner. However, sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can track your order under My Order in the My Account section. We’ll keep you posted about any delays by SMS or email. To raise a complaint, click here.
We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. If it doesn’t work out the first time, we’ll try delivering it up to 2-3 times to make sure your package is in your hands soon. We know just how important it is to you.
We only update the delivery status when an order has successfully been delivered. If you haven’t received the delivery, please click here to raise a complaint.
Unfortunately, you can’t choose a specific date and time for delivery on Tata CLiQ right now. But soon, maybe.
The collection window for a CLiQ & PiQ order is 7 days. The collection window starts from the day the order is made available in store.
When the order status reads Out for Delivery, it means that we’re trying to get it delivered to you on the same day. We’ll also keep you posted via SMS.
Tata CLiQ charges a nominal shipping fee on certain brands/products, and the fee amount will be highlighted at the time of making the payment. This shipping fee is non-refundable in case the product is returned. However, the shipping fee will be refunded in case the brand/seller cancels the order, or if you cancel the order before the brand/seller processes it.
Our brand partners usually ship the product within 2 business days once the order is placed, so that it reaches you in time. In case your order hasn't been shipped within this time, please click here to reach out to us.
This is not possible as per our policy. However, once you accept the order, you can return it or get in touch with us in case you have any concerns.
You can be rest assured that our logistics partner will make sure that your order reaches you by the delivery date. You'll receive an SMS once your shipment is out for delivery.
Our logistics partners usually take up to 24-48 hours to activate the tracking code for an order once it's shipped. Please check back in a while.
All orders are shipped by brands/sellers, through logistics companies, who will deliver your order to your doorstep. If you have opted for the CLiQ & PiQ option, you can also collect your order from the store.
"This could be because: a) you have a single order with many items that could have been shipped separately; b) you only have a single item order.
We will refund the charges, if applied, to your back account.
No. Our brand/seller partners may be located in different locations. Since we want your order to reach you at the earliest, we ship them separately.
We will attempt delivery multiple times. If your order remains undelivered, we will initiate a refund.
This happens only in cases where the PIN code is out of the delivery network area. Please do collect your order if you can. If this isn't possible, the order will be cancelled and we will initiate a full refund.
No. However you will receive an SMS alerting you that your order is out for delivery. You can also track your order here.
If you are being asked to pay more than the COD amount on your invoice, please don't accept the order. We will investigate the matter and either deliver your order again, or issue a full refund.
Sorry, but we don’t have open delivery option. Please write to us In case you face any issue after accepting the package
Yes you can, as long as this facility is provided by our logistics parntner at your PIN code.
"You can cancel your order before it has been processed by the brand/seller. We'll refund the full amount you've paid for such a cancellation.
Here's how to cancel your order:
• Log in to your account and go to My Account
• Select the appropriate order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Select the reason and confirm the cancellation
Once you're done, we'll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been processed by the brand/seller."
Make sure you cancel your order before it has been processed by the brand/seller. That's the only way we can refund the full amount you've spent.
Yes you can. You can individually cancel product(s) in your bag before your order is processed by the brand/seller. Go to My Orders in the My Account section to cancel products.
That means the product(s) from your order have already been shipped and you can't make any cancellations now.
Once your order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.
Yes. We'll refund the entire amount for a cancelled order.
We work quickly to make sure your refund gets to you on time. On the off-chance that it's been delayed, please get in touch with us here. Don't forget to keep your order number handy.
Sometimes our sellers cancel orders for various reasons – the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund amount will be credited back to the source account within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.
● Go to My Orders and select the item(s) you want to return.
● Click on the Return option below the item.
● Select your reason for returning the item and confirm your return request.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies; in such cases, we will call and advice you on next steps.
Please refer the table below.
|Categories of product||Return timelines|
|Apparels (Excluding Inner wear & Night wear)||30 days from date of delivery|
|Inner wear & Night wear (Men)||15 days from the date of delivery|
Note: Briefs, Trunks, Boxers, Nightwear & Swimwear - Can be returned only in case wrong / damaged product is received
|Inner wear & Night wear (Women)||15 days from the date of delivery|
Note: Lingerie - Panties, shapewear, bra sets & Swimwear - Can be returned only in case wrong / damaged product is received.
Swimwear can be returned if hygiene tags are intact
|30 days from the date of delivery|
Sleepwear and robes ( this includes shorts, pyjama sets, baby dolls, bathrobes , capris, gowns etc)
|Footwear||30 days from date of delivery|
|Bags & Belts||30 days from date of delivery|
|Watches||15 days from date of delivery|
|Fashion Jewellery||15 days from date of delivery|
|Electronics (Excluding Appliance)||7 days from the date of delivery|
1. Air Conditioners
2. LED TV
6. Washing and Drying
Note: For products that does not require installation return window will start from date of delivery)
|7 days from the date of installation|
|Smart wactches||7 days from the date of delivery|
Returns are not possible in cases where the seller has mandated a no return policy, or for hygiene reasons. Also, we cannot accept returns after 30 days from the date of delivery for non-electronic items and 7 days for electronic products on Tata CLiQ. On Tata CLiQ Luxury, we cannot accept returns after 10 days from the date of delivery.
If you’ve shopped on Tata CLiQ, here are some products we can’t take back at all:
• Innerwear, lingerie, socks, clothing freebies and swimsuits, for hygiene reasons.
• Perfumes, personal and beauty care products, as mandated by the seller.
• Products that have already been used or installed, as mandated by the seller
• Products that have been tampered with or are missing serial numbers, as mandated by the seller.
• Personalised/engraved items, as mandated by the seller.
For complete details please refer to our Returns Policy
If you’ve shopped on Tata CLiQ Luxury, click here to see to see our guarantee and warranty page.
"If the pick-up facility is not available at the PIN code where you stay, we regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill (AWB) with us, and we’ll reimburse you as per the returns policy, after we receive the product and a quality check is completed by our brand/seller partner.
For self-courier returns, refer to the Return Policy for number of days within which the product has been returned. "
"Enclose the product(s), in original condition and packaging, along with the original box, as part of the return package. Remember, we can’t offer refunds for products if their tags/labels or seals have been tampered with – so be extra careful. Also, in case of self-couriered returns, email us proof of dispatch (the slip/air way bill provided by the logistics company) at email@example.com.
To find out all you need to know about returns, refer to our Returns Policy here
Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new product(s) you want to order.
Yes you can. Just select the product(s) you want to return and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (for example: Buy one get one free combos, free gifts, etc.).
Yes. Any freebies/gifts that you received will need to be returned along with the original product.
Please get in touch with us and we will resolve it for you.
Once you’ve made a return request with us, a pick-up will be arranged in 2-3 working days, in the case of apparel and accessories. In the case of electronics & Fine Jewellery products, a pick-up will be initiated after the return request has been approved.
Sorry, but you can’t ‘cancel’ a return request. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product.
"Ship the product(s) to us after you initiate a return request. Send your returns to the address mentioned on the invoice and email us proof of dispatch (the slip/air way bill provided by the logistics company) at firstname.lastname@example.org. "
Once the return request is approved, you will receive a SMS notification that contains the airway bill (AWB) number. You can use it to track your return on our logistics partner's website. .
It may take our logistics partner some time to update the delivery status online. Please allow 48 hours for the delivery status to be updated. You can then place your return request.
It's unfortunate, but the reason for making the return does not comply with our policy.
If your order or a part of it does not match the product description, we'll look into it right away. You can initiate a return request though My Orders in the My Account section.
As long as you initiate the cancellation or return of products according to the terms of our Returns or Cancellation policy mentioned under our Terms and Conditions of Sale, your refund is good to go. If all or part of an order has been successfully cancelled, we will refund the full amount, along with any taxes or shipping charges. Shipping charges, if applied, will be deducted from your total refund when you have returned the product. Your refund will be processed as soon as we receive your product and it passes the necessary quality checks.
All refunds are credited back to the account/card used to place the original order in case of prepaid orders. If you have placed a COD order, we will transfer the money via NEFT to your bank account.
"Please send the details (below) to Refunds@tatacliq.com
Refunds cannot be processed to third-party accounts. This means that the name on your Tata CLiQ account and your bank account must match. So make sure you give us the right bank account details."
Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, we will transfer the money to the bank account, the details of which are provided by you at the time of initiating your return.
You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 3-4 working days. In the case of certain public sector banks, it can take up to 10-15 working days.
If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.
Please email us a copy of your proof of dispatch, along with your bank account details, to email@example.com. We will initiate a refund. The maximum reimbursement amount is Rs 150 per kilo.
To make sure that you have a smooth and hassle-free experience, a request for installation is automatically made for you; the entire process, including installation, will be completed within 5 business days after the product has been delivered to you. You will also receive an SMS with details regarding your installation.
Your product will be installed by the brand's authorised service partner. Rest assured, the warranty for the product will not be affected when an item is installed by authorised partners.
Please write to us with details, including those of the service centre, so that we can look into this.
Yes. We recommend that you wait for brand-authorised personnel to install your appliance and offer a demo, as the warranty will not be applicable otherwise.
No, installation is offered only on products which require a technician's intervention. Some products, like air purifiers, are plug-and-play and can be self-installed. You can view information on installation under the warranty section on the product page.
Installation charges differ from brand to brand. However, we do offer free standard installation on limited products (this will clearly be mentioned on the product page). In such cases, anything extra will be chargeable.
Please raise a return request immediately so that we can look into this. We will arrange for a visit from a brand-authorised technician to resolve the issue.
TVs, washing machines, refrigerators, ACs, microwaves, water purifiers, coolers, OTGs are considered large appliances.
Large appliances can only be returned within 7 days from the date of installation or 7 days from the date of delivery. We only accept returns if you have received the wrong product or if the product is damaged.
While most brands provide a wall mount with the TV, certain brands (and TV models) do not.. In such cases, the technician will provide the wall mount at an extra cost.
An extended warranty is similar to the manufacturer warranty and starts after the manufacturer warranty has ended. An extended warranty is provided by a third party.
12. I would like additional customised work done during the installation process. Who will bear the charges?
Any additional work you request during installation is chargeable. You will have to pay the amount directly to the technician. This may include charges for extra wires/pipes etc.
A seal is not mandatory for a warranty to be valid. The invoice you received along with the product can be used to claim the warranty as it contains the details of your purchase.
You can get warranty protection for your product even without a warranty card. Please use the invoice, which will serve as your warranty, at any brand-recognised authorised service centre.
We are a market place and give multiple brand/sellers a platform to list their products. This is why you will see different prices for the same product. To see the best price available, click the Buy Now button.
At times, we're able to give you the chance to buy a much-wanted product before it is available in the maket. This is when we list the product for pre-order—so you can pre-booked and pay for it in advance. The product will be shipped by the brand/seller/brand soon after the official launch.
You can cancel your order until the seller process it. To cancel your order, visit My Orders in the My Account section. However, please check for specific terms and conditions at the time of pre-ordering.
Please refer to the size guide provided; you can view size specifications and select the right product for you.
As the the inventory is refreshed at intervals, we would suggest that you add the product you want to purchase to your wish list and check in on it from time to time.
Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.
"We offer 3 delivery modes:
Standard Delivery: Delivered in 3-6 business days.
Express Delivery: Delivered in 1-2 business days.
CLiQ & PiQ: Order online & collect from store in 1-2 business days.
The delivery options available to you will depend on your PIN code, as well as the product you choose to buy and the brand/brand/seller's policies."
When you enter your PIN code while placing your order, we will instantly be able to tell you if we can deliver to your location.
Delivery charges, where applicable, will be added to your total at Checkout.
Whether a brand/seller can ship to your area or not depends on the brand/seller’s capability to service your area through self or partner logistics networks, and legal restrictions, if any. Brand/sellers may choose to not service certain areas based on their business policies or discretion.
The delivery time depends upon the availability of the product purchased, and the handling time for the brand/seller and logistics partner.
We don’t deliver internationally at the moment. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.
Unfortunately, at the moment we can’t ship different products in the same bag to separate addresses. We hope we can make this happen for you soon.
We always show you the estimated delivery date for all the items in your shopping bag. We advise you to place your order keeping in mind when they will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on Tata CLiQ right now. But soon, maybe.
We offer a 7-day window within which to collect the product from the store; this starts from the date the product has been made available in-store.
The Cash on Delivery (COD) payment option is only available if the logistics partner delivering to your location offers the option. You can check if this payment option is available to you at Checkout. Please note that logistics companies also place limits on the amount you can pay through cash on delivery based on the destination, and your order could have exceeded this limit.
"To place an order, please follow these steps:
1. Select the product you want to buy and check availability and delivery options at your preferred PIN code. If you are buying clothes or shoes please select the desired size.
2. Add products to your bag and then click on the Buy Now button.
3. If this is the first time you are shopping with us, add a delivery address; if you've shopped with us before, select a saved address.
4. Use a preferred payment mode and confirm the order. "
The EMI or Equated Monthly Installment payment option allows you to pay for your orders in easy monthly installments, provided you have a card from a partner bank. For details, including terms and condition, please click here.
"If your order is eligible for an EMI purchase, you will see the EMI option, along with a table of EMI providers and their corresponding rates and tenures offered, on the product page. You can also pay for your total purchase in EMIs if your cart value is Rs 3,000 or more. However minimum purchase criteria can differ from product to product. For details please click here. "
"As soon as you make your purchase on Tata CLiQ, you will see the full amount charged to your card. It will take the bank a few days (the time frame depends from bank to bank) to convert this into an EMI.
From your next billing cycle, you will be charged the EMI amount and your credit limit will be reduced by the outstanding amount. For example, if you have made a three-month EMI purchase of RS 25,000 and your credit limit is RS 1,00,000, then your bank will block your credit limit by RS 25,000 and thus your available credit limit after the purchase will only be RS 75,000. As and when you pay your EMI every month, your credit limit will be released accordingly. For any further queries, please contact your bank. "
If you cancel an order payed for using the EMI option, Tata CLiQ will refund the purchase amount to you immediately and the EMI will be cancelled. You will then need to contact your bank to confirm how the EMI scheme on your credit card has been modified, or for any queries on foreclosure.
You can pay using your Netbanking account, credit and debit cards, or cash on delivery (if applicable ). You may also use the EMI option (if applicable).
While making your purchase, select the Cash on Delivery payment option; you can then pay in cash when our logistics partner delivers your order to you. Please note that this option is only available at select PIN codes.
Your details, including your name, the card number and expiry date (excluding your CVV number), are automatically saved the first time you make a purchase using your card. You will just need to enter your CVV pin to make purchases thereafter.
To remove your details, go to the Saved Cards section in My Account and delete your card information.
9. I got charged for my order but I haven't received an order confirmation mail or SMS. What should I do?
On rare occasions, there is a system delay in sending confirmation mails or SMSes. If you do not receive a confirmation from us within 10-15 minutes of placing the order, contact us.
You can save any number of cards.
If you have typed an incorrect card number, name or expiry date, you can delete the card by visiting the Saved Cards section in My Account.
The Save Card feature lets you view the details of credit/debit cards you have saved to your Tata CLiQ account. This helps you complete transactions in a quick and easy way.
This means that Tata CLiQ did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, amount will be reversed in your account or card automatically. The amount refunded with reflect in your account within 4-5 working days. Some bank may take 10-15 working days.
Payment Timeouts happen in case we're unable to get a confirmation of the payment from your bank. In such cases, any amount deducted from your bank account or card is automatically refunded. The amount refunded with reflect in your account within 4-5 working days. Some bank may take 10-15 working days.
All credit/debit card payments on Tata CLiQ are processed through secure and trusted payment gateways managed by leading banks. We are Payment Card Industry Data Security Standard (PCI DSS) complaint. PCI DSS is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard helps in increased controls around cardholder data to reduce card fraud.
We only store the card number, card holder's name and the card's expiry date. We do not store the card's CVV number or 3D Secure password.
Card payments on Tata CLiQ are monitored for any suspicious activity and some transactions go through extensive checks, especially if we find any suspicious activity. In situations where we suspect fraud, the suspect transaction is kept on hold and we ask for relevant documents as proof. This is to ensure that transactions are genuine and authorised.
This information is available at Checkout. The EMI plan, including interest rates and the amount charged by the bank, will appear once you select the EMI payment option.
Yes, you can pay with any Visa, MasterCard or American Express credit card issued in India.
Of course you can, if your saved credit card is eligible for your bank's EMI programme.
Yes, you can pay with any Visa, MasterCard or Maestro debit card issued in India.
Unfortunately not. The Cash on Delivery (COD) option is restricted by factors such as the delivery PIN code, type of product being purchased etc. You can check if this payment option is available to you at Checkout.
Yes, you can use your debit/credit card or Netbanking to pay for your purchases on the app, as well as the website and mobile site.
You will receive your 3D Secure password by registering your credit/debit card on your bank's website.
We run sales and special promotions across the year. Click here to register and get the best deals on Tata CLiQ.
We run sales and special promotions across the year. Click here to register and get the best deals on Tata CLiQ.
We do not have a loyalty programme at the moment.
"To redeem your coupon:
1. Select a product.
2. Enter your PIN code to check for available delivery options.
3. Add the product(s) to your bag and click Buy Now.
4. At Checkout, review your order and select your address.
5. Apply your coupon in the appropriate slot, found on the right on the Payment page.
6. Note your order number and await delivery."
If you cannot redeem your coupon, please check the terms and conditions provided in the email/on the physical voucher. Certain coupons might not be applicable on certain products/brands/sellers in your bag. Write to us if you need help.
"You will receive a copy of your invoice with your order. You can also visit My Orders in the My Account section to find a copy of your invoice."
Visit My Orders in the My Account section and then scroll to choose the order for which you'd like the invoice. Click on the 'Request Invoice' option. Your invoice will be emailed to you.
We have tie-ups with brands and authorized re-sellers to ensure that the products that are shipped to you are authentic.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid for by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
We offer a full refund. If you return a product, the applicable GST will also be refunded. However, Shipping charges, if applicable, will be deducted from your total refund when you return a product.
That's good to hear. Please write us to at firstname.lastname@example.org.
We always strive to resolve issues for the best possible outcome, however, if you're not happy, please write to us at email@example.com.